Thunder Power RC is dedicated to your satisfaction with the products you purchase from us. We pride ourselves on quality products and outstanding service. In the event you encounter any problems with one of our products, please review the following information, which outlines the Thunder Power RC Return Policy. Please note: This policy only covers return requests for non-defective products purchased directly from Thunder Power RC. Requests for potentially defective products are covered under a separate Warranty Policy.
Return requests must fall under the following guidelines:
• Proof of Purchase is required.
• A Return Request must be submitted to Thunder Power RC within 14 days from the date you receive your product(s). A Thunder Power RC associate will then provide you with a Return Authorization Number, which must be clearly indicated on all return shipments.
• Return shipments must be received by Thunder Power RC within 30 days from the date you receive your product(s).
• Product(s) must be in unused, unopened and resalable condition upon return.
• If customer refused shipment, it may be subject to a Return Fee.
• Refunds will be issued based on or in the same manner as original payment method and are typically processed within 14 days after the product has been received - Freight expense from a return is not refundable.
Returns that do not meet these requirements may not be accepted or may be subject to a Return Fee. A Return Fee of up to 25% of the listed price (price before discount or promotional offer) may be assessed. A 30% percent Return Fee may be assessed for refusal of shipment to cover processing expenses. Return Fees will be applied by reducing the refund amount.
Return Request Procedure:
Please inspect all packages carefully. Please keep all packaging materials, including interior and exterior containers.
• Please contact our Customer Care team at Returns@ThunderPowerRC.com with the following information:
Reason for Return
A Thunder Power RC representative will contact you to discuss your claim and provide specific return instructions.